Responsible Gaming Policy
Gaming should be treated solely as a form of entertainment and leisure. Having fun is always the main objective for betting offered by W88ES.com. If you are no longer having fun while gambling or find yourself gambling for any reason other than for entertainment, but you continue to play, this should give rise to concern.
At W88ES.com we retain the integrity of responsible gambling in high regard. This page is intended to provide you with information and tools through which you can prevent gambling from becoming an addiction.
Play responsibly
Please find below a list of tips on how to play responsibly:
- Set a limit for yourself about losses and stick to it. Avoid getting yourself into a cycle of chasing losses.
- Never borrow money so you can bet.
- Take frequent breaks while gambling.
- Balance gambling with other activities.
- Do not gamble if you’re suffering from a lot of stress, are depressed, intoxicated or are experiencing any other similar issues.
- Only bet money which you have planned to use for recreational activities. Do not bet money which is required for everyday life.
How to recognize that you may be developing a gambling problem
If you have concerns regarding your gaming behaviour, we recommend that you complete a self-assessment test. You may wish to ask yourself the following questions:
- Are you spending more time gambling than you have initially set out or wanted to, and do you neglect your duties and obligations in order to gamble?
- Have others ever criticised you for your gambling?
- Are you often getting into fights with your partner or those close to you about how much time you spend gambling or the money which you are betting? Are you noticing that you cannot restrain or set limits for yourself?
- Have you bet more than you could really afford to lose?
- Have you borrowed money or sold anything to be able to gamble?
- Are you betting money which is needed to pay for rent, mortgage, medical fees, groceries, clothes, bills or other utilities?
- Have you gone back on another day to try to win back money you have lost?
- If you are with your family, at work or at a social event, do you often think about the next game or the next bet?
- Do you think that betting is a viable option to earn money?
- Are you also gambling during work hours, despite the fact that it may cost you your job?
- Do arguments, frustrations or disappointments make you want to gamble?
If you have answered several of the above questions with “Yes” then you should act now, before the situation develops into a major problem.
How to seek help if you believe you may be developing a gambling problem
If at any point you feel that you need to take a break from betting, we recommend you to avoid visiting gaming websites. Additionally, we also recommend that you install software that will allow you to block access to internet gambling websites.
If you are looking for an institution which offers consultation or therapy, you may also visit a treatment centre. The following organizations can help you to deal with compulsive gambling:
- Responsible Gambling - www.responsiblegambling.org/
- Gambling Therapy - www.gamblingtherapy.org
- Gamblers Anonymous - www.gamblersanonymous.org
The treatment centres listed herein are completely independent and are in no way affiliated with our website.
Protection of minors
Participation in gambling for money is prohibited for minors. Therefore, it is not permissible for anyone under the age of 18 to open an account or to make bets on our website. In the event that we should find that a minor has created an account on our website by circumventing age verification checks, such account will be closed with immediate effect upon this becoming known and any winnings held in that account shall be forfeited.
We call on all parents and legal guardians to contribute to the protection of minors who have access to the Internet. You can discuss this topic with the minor and install an Internet filter software that blocks access to certain websites.
Please visit the websites listed below for further information and support:
If you hold any gaming accounts yourself, please also make sure that your account credentials remain out of reach of your children.
Self-exclusion options
If at any point in time you feel that you need to take a break from gaming, we offer a variety of self-exclusion options.
You may opt for a cool-off, which will exclude your account for a period of 24 hours. During this period, you will not be able to place any deposits or participate in any bets. If you feel you need a longer break, you may opt for a temporary self-exclusion, where you can have your account excluded from your access to the Website's services for 30 days. When your temporary self-exclusion period ends, we will notify you by email and your account will be reactivated shortly after that. Please note that self-exclusion request differs from a standard account closure, thereby you may have the access to your account, however you will not be able to place any deposits or participate in any bets. This means that you won’t have opportunity to withdraw your balance until the account is reactivated after cooling-off or temporary self-exclusion period. Being self-excluded means not being able to create a new gambling account with our website, wager or gamble on your pre-existing account and/or deposit funds.
Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis. It is possible to revoke self-exclusion upon a written request by contacting [email protected], however your account will be reactivated thereafter only after 24 hours has elapsed from the submitted written request regarding revocation of self-exclusion. We reserve the right to reject reactivation of your account in case we suspect that problem gambling still exists. You will not be able to deposit or withdraw funds when the self-exclusion limit is active.
You may request a cool-off or self-exclusion by contacting our customer support team on [email protected]. Please be sure to write “Cool-Off” or “Self-Exclusion” in the subject line, depending on your choice of exclusion.
We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If you can still access to the Website's services after self-exclusions, it is your responsibility to contact us immediately to inform us. Any unsettled bets at the time that you enter into self-exclusion will be settled on the result of the event.
If you are considering self-exclusion, please consider contacting all gambling companies with whom you hold an account and ask to be self-excluded there as well. We reserve the right to suspend player’s access to the Website's services, if player communicates erratically, shows signs of mental illness and exhibits excessive dependence on gambling, as per Customer Care’s assessment and recommendations.